Hello Dell... Is this thing ON!!!

Ok. At this point, I am done with Dell. You can read through the history of this situation to see how bad they do business. I called today to find out a ship date, and they say... "Please wait 2-3 days..."

Ok... I get it. You have a script.

Well, I didn't take it today. I asked to speak to a manager, and they forwarded me to a group that can fill out a request to research MY SPECIFIC LAPTOP with production. They say this will speed up the process and will get my laptop shipped around 11/28. Here's hoping!

P.S.
I also decided to talk to Dell Finance, and at least will save a few bucks. I financed the Dell Mini 9 (and a few other accessories), and asked them to adjust my account, since I haven't had the laptop for this long amount of time. They pulled up my info and could see the run-around I am getting. Not the best resolution, but at least they will work with me.

Dell evidently doesn't have a repair division, and now they don't have a production department for new machines!

Ok. The three to five days have come and gone, and still no shipping email from Dell. Calling again to see what is up, they suggest that I wait 2-3 more days. Something about a backorder of parts, big demand. Whatever...

At this point, this is getting even more insane than before. I know that if I go to the website TODAY and put together a new order it is only two weeks out, as the estimated ship date. Either Dell is giving preference to shipping new laptops, and leaving the warranty replacements to wait, or they have a bad estimator on their website.

EITHER WAY, I WANT MY LAPTOP!

November 3rd and 4th have come and gone.

Ok. So, I gave them a little slack. Maybe they're busy, but the invoice did say 11/2-11/4 for a ship date. OVERNIGHT. So, that time has come and gone, so they got a call from me today. Guess what. I should just give them 3-5 days, and then it should be on it's way to me.

Well, the amount of time it is taking to get this laptop is costing me money, and is severely inconveniencing me, but I can wait a couple more days.

I'll keep you posted.