Showing posts with label Dell Still not shipped. Show all posts
Showing posts with label Dell Still not shipped. Show all posts

Monday, December 15, 2008

Do you Twitter?

For those of you that Twitter: I am now starting to Twitter to users out there that are thinking about the Dell Mini. [My Twitter account is: creativecraig]

I have to, based on my personal experiences, recommend the other manufacturers of mini computers (HP, ASUS, etc.), and not recommend Dell.



Since I don't have a working Dell Mini 9, I have a bit of free time to at least talk about my Dell experiences, to other potential Dell customers.

Dell Mini 9 - Failed after 10 days of Use.
First Attempt at repair through Dell - Failed.
Second Attempt at repair through Dell - Failed.
Order for a replacement Dell Mini - Failed (October 27 - December 1, then cancelled by DELL and re-ordered by Dell)
Second Order for a replacement Dell Mini - Failed... so far? (December 2 - TODAY!)

Tuesday, November 25, 2008

Hello Dell... Is this thing ON!!!

Ok. At this point, I am done with Dell. You can read through the history of this situation to see how bad they do business. I called today to find out a ship date, and they say... "Please wait 2-3 days..."

Ok... I get it. You have a script.

Well, I didn't take it today. I asked to speak to a manager, and they forwarded me to a group that can fill out a request to research MY SPECIFIC LAPTOP with production. They say this will speed up the process and will get my laptop shipped around 11/28. Here's hoping!

P.S.
I also decided to talk to Dell Finance, and at least will save a few bucks. I financed the Dell Mini 9 (and a few other accessories), and asked them to adjust my account, since I haven't had the laptop for this long amount of time. They pulled up my info and could see the run-around I am getting. Not the best resolution, but at least they will work with me.